Refund policy

REFUND AND RETURN POLICY — CYCLIST CLOSET

Your Satisfaction Is Our Priority. If You Are Not Completely Satisfied With Your Purchase, We Offer A 30-Day Return Policy.

1. Return Period
You Have 30 Days After Receiving Your Item To Request A Return.
After 30 Days, It Will Not Be Possible To Request A Return Or Refund.

2. Eligibility Conditions
For A Return To Be Accepted, The Item Must Meet All Of The Following Requirements:
Be In The Same Condition You Received It;
Show No Signs Of Use, Washing, Or Wear;
Have All Original Tags Attached;
Be In The Original Packaging (When Applicable);
Include The Receipt Or Proof Of Purchase.
Used Items, Or Those With Odors, Dirt, Damage, Or Removed Tags, Will Not Be Accepted.

3. How To Start A Return
To Start The Process, You Must Contact Us Via Email:
geral@cyclistcloset.com
Returned Orders Sent Directly Without Prior Contact Or Authorization Will Not Be Accepted.

4. Return Address
Returns Should Be Sent To:
2C-CYCLISTCLOSET, LDA
Rua Nº 4, Nº 28
1800-319 Lisbon
Portugal

5. Return Shipping Costs
The Cost Of The Return Is The Responsibility Of The Customer, Except In Situations Where There Is An Error On Our Part (Wrong, Defective, Or Damaged Item).
In These Cases, We Will Assume The Costs And Provide A Return Label.

6. Damages And Issues
Please Inspect Your Order Upon Receipt And Contact Us Immediately If The Item Is Damaged, Defective, Or If You Received The Wrong Item, So That We Can Evaluate And Resolve The Situation.

7. Non-Returnable Items
Returns Are Not Accepted For:
Gift Cards;
Final Sale Items (Clearance);
Items Marked As Non-Refundable.

8. Exchanges
We Accept Exchanges Only If Stock Is Available.
To Request An Exchange, Contact Us By Email: geral@cyclistcloset.com

9. Refunds
After We Receive And Inspect Your Return, You Will Be Notified Of The Approval Or Rejection Of Your Refund.
If Approved, The Refund Will Be Processed To Your Original Payment Method. The Processing Time Depends On Your Bank Or Card Provider (Usually 3–10 Business Days).
Original Shipping Costs Are Non-Refundable, Except In Cases Of Our Error.

10. Contact
For Any Questions Regarding Returns Or Refunds, Contact Us At:
geral@cyclistcloset.com