Shipping policy

SHIPPING POLICY — CYCLIST CLOSET

Thank You For Shopping At Cyclist Closet. We Work To Ensure That Your Order Is Processed And Delivered With Speed, Safety, And Professionalism.

1. ORDER PROCESSING
The Preparation Time For Orders Is 1 To 5 Business Days After Payment Confirmation. During High-Volume Periods (Black Friday, Christmas, Sales), Processing May Experience Slight Delays.

2. DELIVERY TIMES
The Times Displayed On The Product Page And At Cart/Checkout Are Automatically Estimated Based On The Customer's Country. These Times May Vary Due To:
-Carrier Volume
-Customs Processes
-Weather Conditions
-Holiday Seasons
The Times Shown Are Estimates And Do Not Constitute A Guarantee.

3. CARRIERS USED
We Work With Internationally Recognized Carriers:
-FedEx
-UPS
-CTT

4. SHIPPING COSTS
Shipping Costs Are Automatically Calculated At Checkout Based On:
-Order Weight
-Destination Country
-Available Shipping Method
Some Regions Have Free Shipping Above A Certain Value — This Information Appears At Checkout And In Active Campaigns.

5. CUSTOMS AND INTERNATIONAL TAXES
For Countries Outside The European Union, The Customer Is Responsible For Any:
-Customs Duties
-Local VAT
-Customs Clearance Expenses
-For European Union Countries, There Are No Additional Costs.

6. INCORRECT OR INCOMPLETE ADDRESSES
The Customer Is Responsible For Ensuring That The Shipping Address Is Correct And Complete. If The Order Is Returned Due To An Address Error, Absence, Or Failure To Collect:
-We Can Resend The Order Upon Payment Of New Shipping Costs;
-Or Refund The Value Of The Products (Excluding Shipping Costs).

7. ORDERS RETURNED BY THE CARRIER
If The Order Is Returned Due To Failure To Collect Or An Address Error, Shipping Costs Will Not Be Refunded.

8. ORDER TRACKING
The Customer Automatically Receives The Tracking Number Via Email As Soon As The Order Is Shipped. If You Do Not Receive It, Please Contact Us At:
geral@cyclistcloset.com

9. DAMAGED ORDERS
If The Order Arrives Damaged, You Must Contact Us Within 72 Hours After Delivery, Sending:
-Photo Of The Outer Packaging
-Photo Of The Damaged Product
-Order Number

10. CONTACT
For Any Questions Regarding Shipping:
📧 geral@cyclistcloset.com

Cyclist Closet – 2C-CYCLISTCLOSET, LDA